Orders will be shipped within 24-48 hours of placing your order, excluding weekends and holidays. Shipments are sent by USPS priority mail with tracking.
When placing orders on line, it is the customer’s responsibility to provide accurate shipping information. Undeliverable or returned packages will be reshipped once the corrected delivery information has been provided.
Earthly Inc. provides tracking numbers for all packages shipped. If your package is lost, please refer to the tracking number provided in the shipment notification email to track the last known location of your package. If you are unable to determine the location of your package please contact our customer service department at (866) 909 – 9992 and we will be happy to assist you. If the package cannot be located your order will be reshipped. Our customer service department will work with you should this be necessary.
Because of the perishable nature of our products, they cannot be resold if they’re returned.
All returns require a Return Merchandise Authorization (RMA) number which can be obtained by calling our customer service department at (866) 909 – 9992. After obtaining this number, simply return the product(s) with the RMA number clearly marked on the outside of the box within 14 days of receipt of the product to receive a purchase price refund less shipping and processing fees*.
Opened products are non-refundable after 14 days from receipt.
Unopened products returned within 14 days of receipt and that are 4 ounces or less in size require a RMA number*.
Refunds (if applicable)
Once your return is received and inspected, Earthly Inc. will send an email to notify you that we have received your returned item. Earthly Inc. will then process your refund and a credit will automatically be applied to your credit card or original method of payment within 30 days.
To return your product, please mail it to: 712 Bancroft Rd., #157, Walnut Creek, CA, 94598, United States. You will be responsible for paying shipping costs for returning any items. Shipping costs are non-refundable. If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
* Customers are responsible for a 15% processing fee and all shipping costs for returned items.
* No items will be accepted for return after 14 days of receipt of products.
* Items damaged in shipping will be replaced at no additional charge to the customer.