Products that have arrived damaged or defective will be refunded to the customer. Damaged or defective products must be reported within 14 days of receipt by emailing a refund request with the order information to [email protected]. The customer must submit proof that the product arrived damaged or defective. After review of the customer’s refund request, Farmacy Bliss will inform the customer what proof will be accepted including mailing the product back, emailing photos or video of the product, or another method as agreed upon between Farmacy Bliss and the customer.
Orders will be shipped within 24-48 hours of placing the order, excluding weekends and holidays. Shipments are sent by USPS, DHL, or FedEx and include tracking. When placing an order, it is the customer’s responsibility to provide accurate shipping information. Undeliverable or returned packages will be reshipped once the corrected delivery information has been provided.
Farmacy Bliss provides tracking numbers for all packages shipped. If your package is lost, please refer to the tracking number provided in the shipment notification email to track the last known location of your package.
LOST AND STOLEN PACKAGES
Once a package is picked up and shipped by USPS, DHL, or FedEx (given the correct delivery information was provided by customer), Farmacy Bliss no longer carries responsibility for any lost and stolen packages. If you’re unable to locate your package and believe that it has been lost, please reach out to your local shipping courier’s office to resolve the situation and/or file a claim.
For product exchanges, you’ll be emailed a return shipping label that you can use to ship the replaced product back to us.