Products that have initially arrived undamaged and in working condition are non-refundable. Due to the perishable nature of our products, undamaged products that have been opened and used are non-refundable. We do not claim nor guarantee any results from CBD products and therefore do not accept returns based on claims of non-performance of product. It is the sole responsibility of the purchaser to determine that CBD products are the right products for them prior to buying.
Products that have arrived damaged or defective will be exchanged at no additional cost to the customer. Damaged or defective products have to be reported within 14 days of receipt in order for the replacement to take place.
Orders will be shipped within 24-48 hours of placing the order, excluding weekends and holidays. Shipments are sent by USPS or FedEx and includes tracking. When placing an order, it is the customer’s responsibility to provide accurate shipping information. Undeliverable or returned packages will be reshipped once the corrected delivery information has been provided.
Farmacy Bliss provides tracking numbers for all packages shipped. If your package is lost, please refer to the tracking number provided in the shipment notification email to track the last known location of your package. If you are unable to determine the location of your package, please contact our customer service department at [email protected] and we will be happy to assist you.
For product exchanges, you’ll be emailed a return shipping label that you can use to ship the replaced product back to us.