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Return Policy

Return policy: Because of the nature of our products we do not offer refunds or exchanges on any opened or partly used cartridges. We will offer a refund or exchange on any unopened items in their original condition or defective products within 14 days from the original purchase date.


Return requirements

Returns require the following information to be included with the returned unit:

  • A copy of the original sales receipt
  • Your name, address and phone number
  • A detailed description of the problem


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at


Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 712 Bancroft Rd., Suite 157, Walnut Creek, CA, 94598, United States.



To return your product, you should mail your product to: 712 Bancroft Rd., Suite 157, Walnut Creek, CA, 94598, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.